Me: ACME Animal Hospital, How can I help you?
Caller: Yes, I picked up my pet's paw print this weekend and it broke. Can I get another?
Me: Oh, I'm so sorry to hear that. Unfortunately, the bodies have all gone off for cremation.
Caller: Well I have her ashes already. I picked them up on Saturday with her Paw print.
Me: < Looking around for the hidden camera> I'm so sorry, we really do need your pets body in order to make a new paw print for you.........
Caller: I'm sorry too! CLICK!!!
I have no idea what I was missing! I felt really bad for the owner and even worse that there was no way to make that call a happy ending. It's not like we could rehydrate the ashes. I thought about saying "Listen, I don't raise the dead. Have you ever seen pet sematary? It didn't end well for them!" but I know that would have been really rude.