I don't raise the dead! Have you seen Pet Semetary?

I received one of the weirdest calls at work today. It's one that had me confused and laughing my butt off at the same time. At work, when a pet is put to sleep, we make a paw print impression for the owner. It's of there own pet, right after euthanasia. It doesn't matter if they have private cremation or not, it's just something we do for the owner. No charge.

Me: ACME Animal Hospital, How can I help you?

Caller: Yes, I picked up my pet's paw print this weekend and it broke. Can I get another?

Me: Oh, I'm so sorry to hear that. Unfortunately, the bodies have all gone off for cremation.

Caller: Well I have her ashes already. I picked them up on Saturday with her Paw print.

Me: < Looking around for the hidden camera> I'm so sorry, we really do need your pets body in order to make a new paw print for you......... 

Caller: I'm sorry too! CLICK!!!

I have no idea what I was missing! I felt really bad for the owner and even worse that there was no way to make that call a happy ending. It's not like we could rehydrate the ashes. I thought about saying "Listen, I don't raise the dead. Have you ever seen pet sematary? It didn't end well for them!" but I know that would have been really rude.